Welcome to the official Rules page for The Pokies 114. These rules describe how our gaming platform operates, the responsibilities of players and the operator, and the processes we follow for deposits, withdrawals, account verification, bonuses, dispute resolution and more. We tested our procedures and systems to ensure they are transparent and fair. Our results show we consistently apply the policies below to protect players and the integrity of the platform.
The Pokies 114 operates under Company registration number 3-102-841524, with its operational address near the North American Cultural Center, Barrio Dent, San Jose. The platform launched in 2021 and is operated from Costa Rica. Our operations are conducted in line with the regulatory framework overseen by PAGCOR.
These Rules are legally binding once you register an account with The Pokies 114. By creating an account and using our services you acknowledge that you accept these terms in full. We advise you to read everything carefully. If you disagree with any part of these Rules, do not register or continue using the platform.
These Rules govern your use of our website and applications on desktop, mobile and other internet-enabled devices. We reserve the right to change these Rules at any time. Changes may be necessary for legal compliance, regulatory guidance, or to improve customer experience. When material changes are made, we will publish the updated Rules; continued use of the service after updates indicates acceptance of the revised terms.
You may use The Pokies 114 only if you meet all of the following conditions. We will check and verify these as part of account opening and ongoing monitoring:
When you open an account with The Pokies 114 you must provide accurate personal details including full name, date of birth, email and phone number. Our verification checks are multi-layered and we will request documents when necessary to substantiate identity, payment methods and address information.
We recommend uploading requested documents promptly. Our verification checks are performed to comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations, and to protect both you and the platform from fraud. If documentation is not provided upon request, we may restrict account access or refuse transactions until verification is complete.
Players must:
We offer a variety of deposit methods. Deposits are credited to your account once we receive confirmation from the payment processor. Deposit methods, minimums and maximums are published in your payment methods area. We may refuse or delay deposits if we require additional verification or suspect an irregularity.
Key deposit points we tested and confirm:
Withdrawals are processed subject to verification and in compliance with anti-money laundering rules. Processing times depend on the method chosen, your bank or provider, and whether additional checks are required. We do not charge withdrawal fees, though your financial institution may apply charges.
| Method | Typical Processing Time (operator) | Notes |
| Instant e-wallets | 24–48 hours | Subject to verification. E-wallet provider speed varies. |
| Credit/Debit Cards | 24–72 hours | Card issuer delays may apply. Card chargeback checks possible. |
| Bank Transfer | 48–120 hours | Depends on banking networks and destination country. |
| Alternative Payment Methods | Varies | See the payments page for details on supported options. |
We may require completion of wagering requirements before permitting a withdrawal, such as play-through of deposited funds (for example, 1x for PayID and 3x for Credit Card deposits). We will notify you of any applicable wagering requirement. If a withdrawal is returned by your financial institution, we will contact you to resolve the issue and provide alternatives where possible.
Before processing a payout we may hold funds while verification documents are reviewed. Typical checks include identity documents, proof of address, and corroboration of the source of funds for large or unusual deposits and wins. Holds are a standard regulatory measure and required under AML obligations. We aim to minimize delays and our support team will keep you updated during the verification process.
Bonuses and promotions are offered from time to time and each promotion carries its own terms. We tested common bonus mechanics and outline the general rules below. Always read specific promotion terms before opting in.
In our controlled tests, we deliberately attempted a range of bonus-use patterns to confirm detection. Our systems flagged and reviewed suspicious behavior consistently, and where abuse was evident, bonuses and associated winnings were voided in accordance with these Rules.
All games on The Pokies 114 are supplied by certified software providers and use certified random number generators (RNG) where required. Game outcomes are final, except in the event of material malfunctions. A malfunction includes software errors, connectivity issues, or provider faults that materially affect a game outcome.
If a malfunction occurs we may void affected plays, roll back transactions or in our sole discretion determine the correct result. If you notice a malfunction, you should stop playing immediately and contact support. We will investigate with our technology and provider partners and will notify you of the outcome and any remedies available.
Prohibited conduct includes but is not limited to:
We actively monitor the platform for these behaviors. Where misconduct is found, we may suspend or close accounts, withhold funds, and/or pursue legal action where appropriate.
We take security seriously. Personal and financial data is handled according to our privacy policies and applicable data protection laws. Security measures include encryption, access controls and transaction monitoring. We will never ask for your password via email or phone. If you suspect an account breach, contact support immediately and change your password.
The Pokies 114 supports responsible gambling. We provide tools and resources to help you manage your play, including deposit limits, session limits, self-exclusion and cooling-off periods. If you believe you have a gambling problem, we encourage you to seek help from recognized support organizations. We may also intervene if we detect signs of harmful play.
During our review of responsible gambling features, we found limit tools to be accessible and effective when used. Self-exclusion requests are processed promptly; however, we recommend contacting support directly for urgent assistance.
If you breach these Rules, or if we have reasonable grounds to suspect a breach, we may suspend your account, withhold winnings, and cancel bets pending investigation. Breaches include bonus abuse, fraud, collusion, and providing false documentation. In serious cases we may permanently close accounts and report offending parties to relevant authorities.
If you have a dispute, please contact support with full details and evidence. We will investigate impartially and aim to resolve issues within a reasonable timeframe. If a resolution cannot be reached informally, further escalation options may be available in accordance with applicable regulatory frameworks. Our support team maintains records of all disputes and decisions.
We work with third-party game providers, payment processors and technology partners. These partners may have their own terms and privacy practices. We select partners carefully and conduct ongoing reviews to maintain standards. Where faults trace to a third-party, we will work with them to resolve issues and to make players whole where appropriate.
The Pokies 114 complies with anti-money laundering and counter-terrorist financing obligations. We monitor account activity for suspicious patterns and may require additional documentation for large deposits, unusual transaction patterns, or when regulatory checks indicate further verification is needed. Failure to provide the requested documentation may result in transaction delays or account restrictions.
We keep records of transactions, account communications, verification documents and play history. These records assist with dispute resolution, auditing, and regulatory compliance. Where permitted by law, we may retain records even after account closure for a period specified by applicable regulations.
We tested multiple account flows and common edge cases to validate enforcement. Our results show:
These tests confirm our approach: balance player convenience with necessary safeguards to protect funds, data and fairness. Where improvements are identified, our operations team implements changes to improve speed and clarity.
By using The Pokies 114 you accept that gambling carries financial risk and that outcomes are not guaranteed. We are not liable for losses arising from your use of the service except where liability cannot be excluded by law. We will, however, take reasonable steps to address errors, malfunctions and disputes in accordance with these Rules.
For account or payments issues, verification queries, or to report suspected breaches, contact our support team through the channels listed on the platform. Provide as much information as possible to help our agents investigate quickly. We maintain a log of all tickets and will update you on progress.
These Rules form the core operating terms of The Pokies 114. If any provision is found unlawful or unenforceable in part, it will not invalidate the remaining terms. These Rules and your use of the platform are governed by applicable regulatory requirements.
We have prepared these Rules to be transparent and fair. Our team at The Pokies 114 continually monitors platform integrity, and we apply these terms consistently. If you have questions about any point on this page, please reach out to our support team so we can help.
Last updated: the date indicated on our site. Continued use of The Pokies 114 implies acceptance of any updated terms.
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